At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. 

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Vessel Onboarding Specialist at ZeroNorth

As the Vessel Onboarding Specialist, you'll be the primary guide and subject matter expert (SME) for our customers, ensuring a smooth and successful onboarding experience onto our vessel reporting platform and ZN Onboard Voyage Optimization tool.

You'll act as a trusted advisor, translating customer needs into effective solutions, and empowering them to maximize the value of our platform. Additionally you will be guiding the vessel onboarding analyst in resolving queries and tickets.

Key responsibilities:

Customer-Centric Onboarding & Support (50%) :

• Serve as the main point of contact for customers during the onboarding process, providing expert guidance and support on vessel reporting and ZN Onboard.
• Proactively understand customer reporting requirements and configure tailored vessel-specific reporting templates.
• Conduct comprehensive training sessions, clearly explaining the vessel reporting solution and its benefits to customers.
• Address and resolve customer queries and concerns promptly, ensuring a positive onboarding experience.
• Guide and mentor the vessel onboarding analyst in resolving complex customer tickets.
  

Solutions Expertise & Implementation (30%):

• Lead the onboarding process for the ZN platform, ensuring all customer setup requirements are met efficiently.
• Collaborate with customers to gather and analyze their reporting needs, translating them into practical and effective reporting templates.
• Manage the critical process of mapping key data points to IMOS and other relevant platforms, ensuring seamless data flow and accuracy.
• Work closely with CSM, Sales, and other internal teams to streamline onboarding workflows and enhance customer satisfaction.

Process Improvement & Knowledge Sharing (20%):

• Continuously evaluate and refine onboarding processes to enhance efficiency and customer experience.
• Maintain detailed documentation of onboarding procedures, configurations, and best practices, acting as a knowledge repository for both customers and internal teams. 
• Contribute to automation initiatives to optimize the onboarding process and improve scalability.
• Assist in training internal teams and customers on vessel reporting procedures, fostering a culture of knowledge sharing and expertise.

Your profile:

• Proven experience in vessel reporting, onboarding, or maritime operations, with a strong customer service focus. Previous sailing experience as a 3rd or 4th Engineer is highly valued.
• Deep understanding of vessel reporting systems, IMOS, and shipping technical operations, enabling you to provide expert guidance to customers.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a customer-first approach.
• Ability to manage multiple priorities in a dynamic environment, ensuring timely and effective customer support.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.