Bunker Onboarding Specialist
At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.
Bunker Onboarding Specialist at ZeroNorth
As the Bunker Onboarding Specialist, you'll be the primary point of contact and subject matter expert (SME) for our customers, ensuring a seamless and successful onboarding experience onto ZeroNorth's bunker services. You'll act as a trusted advisor, translating customer needs within the bunker industry into effective solutions, and empowering them to maximize the value of our platform.
Key responsibilities:
Customer-Centric Onboarding & Support (60%) :
- Serve as the main point of contact for customers during the onboarding process for bunker products, providing expert guidance and support.
- Proactively understand customer operational requirements, configuring tailored solutions.
- Conduct comprehensive training sessions, clearly explaining ZeroNorth’s bunker services and their benefits to customers.
- Address and resolve customer queries and concerns promptly, ensuring a positive onboarding experience.
Solutions Expertise & Implementation (30%):
- Lead the onboarding process for ZeroNorth’s bunker services, ensuring all customer setup requirements are met efficiently.
- Collaborate with customers to gather and analyze their bunker-related needs, translating them into practical and effective solutions.
- Work closely with CSM, Sales,Product teams and other internal teams to streamline onboarding workflows and enhance customer satisfaction.
Process Improvement & Knowledge Sharing (10%):
- Continuously evaluate and refine onboarding processes to enhance efficiency and customer experience within the bunker services domain.
- Maintain detailed documentation of onboarding procedures, configurations, and best practices, acting as a knowledge repository for both customers and internal teams.
- Assist in training internal teams and customers on ZeroNorth’s bunker service procedures, fostering a culture of knowledge sharing and expertise.
Your profile:
- Proven experience within the bunker industry, with a strong customer service focus.
- Deep understanding of bunker operations, Services, and related industry practices, enabling you to provide expert guidance to customers.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Strong analytical and problem-solving abilities, with a keen attention to detail and a customer-first approach.
- Ability to manage multiple priorities in a dynamic environment, ensuring timely and effective customer support.
About ZeroNorth
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.
- Team
- Customer Success
- Locations
- Mumbai
- Employment type
- Full-time
Mumbai
Our Workspace & Culture
As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.
We firmly believe that unity drives progress. With a team composed of the industry’s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.
Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; it's a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.
As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.
About ZeroNorth
At ZeroNorth, we're on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions.
Data-Driven Impact
Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.
Partnering for Success
We’re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.
Together, we can make global trade green.
Bunker Onboarding Specialist
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