Business Analyst
At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, Singapore, Sofia, and Tokyo.
We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.
Business Analyst at ZeroNorth
As a Business Analyst, you will be a key player in the functional implementation of our ShipPalm ERP suite for new and existing clients.
You will work with internal teams to ensure the seamless execution of software installation, application configuration, legacy master data migration, customer onboarding and post-implementation support. You will take ownership of complex situations, guide users to enhance the customer experience continuously.
This role requires a deep understanding of the unique challenges of the Maritime industry and the ability to translate complex operational requirements into functional system configurations.
You will be required to communicate clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI.
Key responsibilities:
Conduct requirement-gathering workshops with stakeholders to map current ("as-is") and future ("to-be") business processes and identify functional gaps.
Translate new business requirements into functional specifications and perform hands-on configuration of ShipPalm ERP modules.
Define strategies for data migration from legacy systems, overseeing data mapping, cleansing validation, and the import process.
Facilitate collaboration between clients and internal teams to deliver integrations with external third-party systems.
Manage User Acceptance Testing sessions with business users, triaging issues and ensuring resolution with development teams.
Deliver targeted training for shore users and ship crews and provide crucial on-site, remote, or vessel-based support during Go-Live periods.
Your profile:
A consultative mindset—you don't just take orders; you advise on best practices.
High tolerance for ambiguity and changing project scope.
Strong background in customer-facing roles.
In-depth understanding of the maritime/marine sector.
Combines analytical thinking with creative solutions to address complex issues.
Passionate about delivering exceptional, end-to-end customer experiences.
Cultural awareness and the ability to work with global, diverse clients and teams.
About ZeroNorth
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.
Let's make global trade green.
- Team
- Customer Experience Operations
- Locations
- Chennai
- Employment type
- Full-time
Chennai
Our Workspace & Culture
As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.
We firmly believe that unity drives progress. With a team composed of the industry’s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.
Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; it's a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.
As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.
About ZeroNorth
At ZeroNorth, we're on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions.
Data-Driven Impact
Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.
Partnering for Success
We’re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.
Together, we can make global trade green.
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