At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. 

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Regional Head of Voyage Optimisation Services at ZeroNorth

As the Regional Head of Voyage Optimisation Services, you will lead a team of Weather Performance analysts, specialists and Meteorologist, acting as a trusted advisor to both internal and external stakeholders. 

This position falls under our Professional Services team, with a direct reporting line to the VP / Global Head of Professional Services. Your primary responsibility will be to drive and accelerate the success of our weather advisory services, ensuring that customers achieve their digitalisation and sustainability goals through the effective use of ZeroNorth's technology. 

You will also serve as a bridge between Product teams and customer needs, facilitating the integration of market intelligence and client feedback into product development.

Key responsibilities:

• Lead and mentor a team of voyage optimisation analysts and specialists, fostering a collaborative and high-performance culture
  
• Collaborate with commercial operators, vessel masters, and internal stakeholders, while representing the Voyage Optimisation Services team in various forums.Represent the Voyage Optimisation Services team in various internal and external forums, promoting the value of our services.
• Oversee daily optimisation tasks, ensuring sound commercial decisions and adherence to safety standards.
• Ensure timely delivery of customer commitments, maintaining high levels of satisfaction and trust.
• Develop deep expertise in ZeroNorth’s optimisation platform and provide insights to the Product team based on user feedback and market trends.
• Collaborate with customers to understand their business needs and provide commercially optimized voyage advice, while monitoring fleets, delivering training, and introducing new features to maximize value using the ZeroNorth platform.
• Drive continuous improvement by owning customer feedback and scaling adoption to deliver measurable ROI and KPI outcomes.
• Collaborate with cross-functional teams including Product, Sales, and Customer Success to enhance customer onboarding, service delivery, and growth.
• Maintain effective relationships with Product Management and other key internal stakeholders, contributing to the development of new revenue streams.

Your profile:

• Around 5 years of shore-based experience in shipping (e.g., operator, charterer, superintendent, or routing advisor) or 10+ years of sea-going experience, preferably as Chief Mate or Master.
• Strong understanding of commercial vessel operations and voyage optimisation.
• Proficient in digital tools and quick to adopt and apply new technologies.
• Experienced in leading complex projects and driving data-informed decisions.
• Familiar with emissions reporting workflows, fuel types, and GHG calculation methods.
• Excellent communication skills with the ability to work effectively across diverse stakeholders and teams.
• Strong time management, organisational skills, and a proactive, self-motivated approach.
• Willing to travel and adapt to varying time zones and shifts based on business needs.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.