At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Voyage Optimization Associate at ZeroNorth

The Voyage Optimization Associate (Fixed Term Contract for One Year) position falls under our our newly based Customer experience and Professional Services team in Mumbai, India, where you will work closely with Commercial Operators and masters on Customer end as well as Customer experience and Customer success teams within ZeroNorth.This role will be on Contract for 12 months.

As a trusted Optimization advisor, you will be driving and accelerating success with both internal and external customers, partners and stakeholders in a cross-functional environment and your key responsibilities will be:

• Understand the back-end processes employed on various functions of ZeroNorth optimization platform and be an overall expert for front-end and user interface.
• Coordinate closely with operations team on customer end to understand the customer’s business model, strategy and needs and be the specialist to help customer achieve the digitalization and sustainability goals through use of our technology.
• Take charge of customer vessel’s voyages and advise optimum routes and speeds conjunction with customer’s commercial needs and agreements.
• Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes.
• Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
• Train and familiarize new customers/users during onboarding and present new solutions/features to existing customers.
• Provide strategy to clients in order to scale up the fleet-wide use of ZeroNorth solutions in order to help them earn a good ROI and achieve defined KPIs.
• Guiding the customer through the operational, educational and governance aspects of a successful ZeroNorth journey.
  

Your profile

We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for temporary role for one year.

You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves.

Furthermore, you excel in project management, you have excellent communication- and teamwork skills. You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do.

It is important that you are fluent in both oral and written English, as this is the language we use. 

Additional benefits

At ZeroNorth,we value our employees and offer a comprehensive benefits package, which includes

1. Medical insurance comprehensive health coverage for you and your family to ensure well-being and peace of mind.
2. Meal benefit enjoy daily meal allowances.
3. Additional benefits (apart from salary) - Five days of working, Paid leave, Gratuity benefit, Health check up, Marriage allowance, Maternity benefit, Professional development opportunities.
   

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.