At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

What does it mean to be a Senior Technical Writer at ZeroNorth?

ZeroNorth is looking for talented and highly qualified personnel with a minimum of five years of experience to join our company as a full-time Senior Technical Writer at our Chennai, India location.

As a senior technical writer, your responsibilities will include creating, editing, and maintaining simplified user documentation, including training guides, user guides, instruction manuals, journal articles, software documentation, product documentation, tutorials, technical manuals etc.

Your hard work and performance will ensure effective technical communication between different internal teams and technology developers, target clients, and key stakeholders.

Your Responsibilities:

• Work and communicate effectively with software developers, product marketing, and product managers to write and maintain high-quality documentation.

• To plan, write, edit and revise technical information and documents, including user manuals, general overviews, configuration/installation instructions, tutorials, test plans, and product specifications.

• Assess, analyze and evaluate versatile audiences, including non-technical users, system administrators, integrators, and programmers.

• Create state of the art technical documents, including API Developer Guides, User Guides, In-Platform documentation such as welcome instructions and tooltips, Integration Guide, product documentation, and more.

• Create other client aids such as an online demo, online video, online help, guided tour, and other educational guidelines and techniques.

• Transform complex documentation into simple concepts that are easy to understand by the end-users.

• Study and evaluate the user feedback to retrieve information on documentation and use it to enhance usability.

• Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team.

Required Education and Experience:

The ideal applicant should hold a Bachelor’s degree in Computer Science or a related technical field, with excellent verbal and written English communication skills.

A minimum of 5+ years of technical writing experience is required, and preference will be given to those with a proven ability to collaborate across various departments to support the full product lifecycle. 

Proficiency in owning and developing end-to-end documentation processes is essential, as well as the ability to adapt to a fast-paced work environment.Strong attention to detail is necessary, along with the capability to prioritize tasks and manage multiple projects simultaneously.

A positive attitude and confidence in tackling challenges are highly valued.Experience with coding tools such as HTML, JavaScript, CSS, XML, JSON, Confluence/JIRA, Git, GitHub & Adobe RoboHelp is strongly preferred.

About ZeroNorth

Making global trade green is what we work towards every day
In the complex and dynamic world of global trade, shaped by regulations, geopolitical shifts and environmental concerns, we aim to deliver value and positive impact, steering the maritime industry towards zero emissions.

Data serves as our compass, guiding us from information to destination
The truth changes constantly, just like the world around us. We turn to data for truth.
By harnessing the powerful combination of technology, expertise and trusted data at scale, our platform serves as the single source of truth. Utilizing billions of data points, we ensure seamless information flow from ship to shore and throughout the entire value chain.

We are here for every step of our customers’ journey
We partner with our customers and support them at every stage towards sustainable and digital excellence. Our teams are truth seekers, dedicated to solving complex problems, while aligning commercial success with sustainability. We believe true success empowers our customers’ teams to make decisions that benefits both profit and planet.

Together, we can make global trade green.