Senior Customer Success Manager, Greece
Have you mastered the art of account management within the enterprise SaaS realm? Do you share our vision of making global trade green?
We usually respond within a week
ZeroNorth joined forces with Alpha Ori Technologies in February 2024. We’re building a new ZeroNorth together which leads the green transition of the shipping industry with its partners and customers, using advanced technology and turning data into actions to support the dual aims of maximising business while also supporting the drive towards zero emissions.
Fuelled by AI and human expertise, and by fully integrating Alpha Ori Technologies’ high-frequency data and expertise in IoT sensors, ZeroNorth helps vessel owners and operators to optimise voyage, vessel, and bunkers to immediately reduce CO2 emissions, supporting the industry’s sustainability journey.
The joined business will remain an independent company with robust financial backing and heritage from top industry leaders, leveraging their deep shipping knowledge to deliver transformative solutions that positively impact the sector.
Role Overview
As a Senior Customer Success Manager at ZeroNorth, you will:
Be a critical player in nurturing and sustaining relationships with our high-profile clients and partners
Assure seamless onboarding and platform adoption, maximizing the value customers derive from our solutions
Evolve into a trusted advisor, crafting long-term customer success strategies and ensuring optimum utilization of ZeroNorth’s offerings
Collaborate synergistically with diverse teams - Product, Tech, Revenue, and the broader Customer Experience team
Key Responsibilities:
- Oversee comprehensive customer implementation, from the initial kick-off through to go-live
Guarantee exceptional onboarding, ensuring comprehensive training and platform adoption
Collaborate with account managers and project managers to affirm full value delivery and attainment of success benchmarks
Establish and nurture relationships with key clients, guiding them towards significant usage and value targets
Lead proactive interactions (both virtual and in-person) rooted in customer success plans, monitor progress and suggest avenues to bolster ROI
Act as the definitive voice of the customer, funnelling feedback to internal teams at ZeroNorth
Utilize in-depth product and sector knowledge to counsel customers, optimizing usage encompassing vessel, voyage, bunker optimization, and Emissions analytics
Track and report on key customer performance metrics, both internally within ZeroNorth and externally to client stakeholders
Success Metrics:
Success in this role equals happy customers. Key success metrics for the position are NRR, GRR, and NPS. This and much more will be part of the day-to-day business of a Senior Customer Success Manager.
Travel:
Occasional travel is inherent to this role, underscoring our commitment to maintaining close relationships with our clients.
Who Are We Seeking?
A dynamic team player adept at navigating the intricacies of a rapidly evolving environment
Prior experience in the maritime or SaaS sectors with a proven track record of enhancing customer satisfaction, adoption, retention, and onboarding
Expertise in account management, particularly with large enterprise customers
Proficiency in change management
Familiarity with the maritime industry, possibly from roles in chartering, ship operation, agency, etc
Stellar communication skills - both verbal and written
An analytical mindset with a penchant for detail
Minimum qualification: B.Sc. or equivalent experience, complemented by direct post-sales or professional services experience
Fluency in English is crucial
Join us in our ambitious quest to green global trade and redefine the maritime industry's digital landscape. We eagerly await your application.
About us
At ZeroNorth, our ambition knows no bounds, and our "Can Do" spirit is infectious. Nestled in vibrant workspaces, we're surrounded by delightful amenities, from coffee to engaging games. But what truly sets us apart is our shared passion for crafting solutions that not only optimize daily challenges but also significantly cut down on CO2 emissions.
We're not just in the business of creating apps; we're on a quest to make a positive impact on our planet, our communities, and our inclusive culture. We celebrate diversity in all its forms and warmly welcome individuals from every walk of life, recognizing that our strength lies in our differences.
- Team
- Customer Success
- Role
- Customer Success Manager
- Locations
- Athens
- Employment type
- Full-time
Athens
Our Workspace & Culture
Innovative Unity.
As ZeroNorth expands, our position at the forefront of shipping digitalisation strengthens. We're steadfast in our belief: unity paves the path to progress. Housing some of the industry's most inventive minds, tech enthusiasts, and visionary thinkers, we champion a culture where collaboration is key, diving deep into the essence of our mission. Situated in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; it's a testament to our dedication to teamwork, valuing insights over hierarchy, and adaptability. As we chart our growth trajectory and adapt to the evolving needs of our team, we wholeheartedly support both in-house and remote work dynamics.
About ZeroNorth
In the face of mounting climate challenges, ZeroNorth emerged with a vision: to propel global trade toward a greener horizon. Merging state-of-the-art data technology with seasoned expertise, our platform crafts software solutions that not only elevate the shipping industry's commercial prowess but also significantly diminish its carbon footprint. ZeroNorth stands as a beacon in software development, transforming raw data into actionable insights, thereby refining the essence of global trade for stakeholders ranging from cargo and vessel owners to charterers and bunker suppliers. Our all-encompassing platform champions profitability and sustainability, ensuring the maritime value chain thrives while actively combating climate change.
Senior Customer Success Manager, Greece
Have you mastered the art of account management within the enterprise SaaS realm? Do you share our vision of making global trade green?
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