ZeroNorth is on a mission to revolutionize the shipping industry through digital innovation. Our state-of-the-art SaaS solution is not just about optimizing business operations; it's about championing sustainability by significantly reducing CO2 emissions. This purpose fuels our drive. 

Today, our diverse team of over 300 professionals, representing 38+ nationalities, operates from global hubs including Copenhagen (our HQ), Athens, Sofia, Mumbai, Singapore, and New York City. We stand at the forefront of the industry's green transition, empowering our partners to harness data for tangible decarbonisation actions.

As a Key Account Manager at ZeroNorth, you will:

• Be a critical player in nurturing and sustaining relationships with our high-profile clients and partners.

• Assure seamless onboarding and platform adoption, maximizing the value customers derive from our solutions.

• Evolve into a trusted advisor, crafting long-term customer success strategies and ensuring optimum utilization of ZeroNorth’s offerings.

• Collaborate synergistically with diverse teams - Product, Tech, Revenue, and the broader Customer Experience team.

Key Responsibilities:

• Oversee comprehensive customer implementation, from the initial kick-off through to go-live.

• Guarantee exceptional onboarding, ensuring comprehensive training and platform adoption.

• Collaborate with account managers and project managers to affirm full value delivery and attainment of success benchmarks.

• Establish and nurture relationships with key clients, guiding them towards significant usage and value targets.

• Lead proactive interactions (both virtual and in-person) rooted in customer success plans, monitor progress and suggest avenues to bolster ROI.

• Act as the definitive voice of the customer, funnelling feedback to internal teams at ZeroNorth.

• Utilize in-depth product and sector knowledge to counsel customers, optimizing usage encompassing vessel, voyage, bunker optimization, and Emissions analytics.

• Track and report on key customer performance metrics, both internally within ZeroNorth and externally to client stakeholders.

Success Metrics:

Success in this role equals happy customers. Key success metrics for the role are NRR, GRR, and NPS. This and much more will be part of the day-to-day business of a Key Account Manager.

Travel:

Occasional travel is inherent to this role, underscoring our commitment to maintaining close relationships with our clients.

Who Are We Seeking?

• A dynamic team player adept at navigating the intricacies of a rapidly evolving environment.

• Prior experience in the maritime or SaaS sectors with a proven track record of enhancing customer satisfaction, adoption, retention, and onboarding.

• Expertise in account management, particularly with large enterprise customers.

• Proficiency in change management.

• Familiarity with the maritime industry, possibly from roles in chartering, ship operation, agency, etc.

• Stellar communication skills - both verbal and written.

• An analytical mindset with a penchant for detail.

• Minimum qualification: B.Sc. or equivalent experience, complemented by direct post-sales or professional services experience.

• Fluency in English is crucial.

About us 

At ZeroNorth, our ambition knows no bounds, and our "Can Do" spirit is infectious. Nestled in vibrant workspaces, we're surrounded by delightful amenities, from coffee to engaging games. But what truly sets us apart is our shared passion for crafting solutions that not only optimize daily challenges but also significantly cut down on CO2 emissions. 

We're not just in the business of creating apps; we're on a quest to make a positive impact on our planet, our communities, and our inclusive culture. We celebrate diversity in all its forms and warmly welcome individuals from every walk of life, recognizing that our strength lies in our differences.