As a purpose-driven company with a heritage of leading shipping companies, we build and deliver a groundbreaking SaaS solution to change the shipping industry through digitalisation. We strive to help our customers optimise their business while reducing CO2 emissions. This is what empowers us.

Today, we are 150+ employees and more than 38 nationalities spread across offices in Copenhagen HQ, Athens, Varna, Mumbai, Singapore and New York City.

With a recent Series B capital raise of +$50 Mil, we are in a position to challenge the status quo. We proudly support the industry’s green transition and enable our customers to turn data into immediate decarbonisation actions.

What does it mean to be a Voyage Optimisation Analyst at ZeroNorth? 

The Voyage Optimisation Analyst position falls under our Customer Solutions team, where you will work closely with Commercial Operators and masters on Customer end as well as Customer Solutions and Customer success teams within ZeroNorth.
As a trusted Optimisation advisor, you will be driving and accelerating success with both internal and external customers, partners and stakeholders in a cross-functional environment and your key responsibilities will be:

• Understand the back-end processes employed on various functions of ZeroNorth
  optimization platform and be an overall expert for front-end and user interface.
• Coordinate closely with operations team on customer end to understand the customer’s business model, strategy and needs and be the specialist to help customer achieve the digitalization and sustainability goals through use of our technology.
• Take charge of customer vessel’s voyages and advise optimum routes and speeds conjunction with customer’s commercial needs and agreements.
• Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes
• Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
• Train and familiarize new customers/users during onboarding and present new
  solutions/features to existing customers.
• Take ownership of customer feedback and challenges and help solve the customer’s challenges through innovation, new solutions and mechanisms matching customer’s business model so as customers achieve full potential of ZeroNorth platform.
• Provide strategy to clients in order to scale up the fleet-wide use of ZeroNorth solutions in order to help them earn a good ROI and achieve defined KPIs.
• Guiding the customer through the operational, educational and governance aspects of a successful ZeroNorth journey.
• Assist customer success teams during successful onboarding and scaling up of existing customers.
• Maintain effective relationships with product management and various internal key stakeholders and recommend resolutions as per customer specification as well as help build new revenue streams. 

It is an exciting time for us, we are growing rapidly - come join us.

Who are you? 

We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, or as an commercial operator, or sailing onboard commercial vessels as a 2nd, 3rd or Junior navigating Officer.

You are tech and data driven - learn new tech products with ease and quickly become
proficient and efficient. We expect you to be self-motivated, accountable, agile and focused on exceeding customer expectations. You love steep learning curves.
Furthermore, you excel in project management, you have excellent communication- and
teamwork skills. You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do.

It’s important that you are fluent in both oral and written English, as this is the language we use. Some travel is expected.

About us

We are ambitious and passionate with an exceptional “Can Do” attitude. We work in a dynamic and informal space with everything you could dream of, such as food, games, fantastic coffee and amazing people. We love what we do - creating apps and services that help scale and optimise everyday challenges. While doing this, we save costs and provide a severe reduction worldwide in CO2 emissions.

We are on a mission for the betterment of our planet, our people, and our company culture. Therefore, we embrace and encourage people from all backgrounds to apply - regardless of race, ethnicity, religion, nationality, gender identity, sexual orientation, age, disability, neurodiversity, socio-economic status, culture or beliefs.